Shipping, Security, Return & Exchange Policy
Surplus World offers 3 convenient methods for our customers to order from:
- Online – simply browse our website and place item/s into your shopping cart. When finished, follow the checkout instructions. You will have ample opportunity to alter any items in your cart before finalizing your purchase.
- Phone – Please feel free to call our retail location and our sales staff will help assist you with your purchase over the phone. We can be reached at 614.475.1111 seven days a week. On certain occasions you will need to know size information for various clothing items.
- Fax – click on our “fax an order” button and print out the order form. Fill it out with items looking to purchase and fax to 614.475.7194. We will call or email shortly thereafter to confirm the order.
Payment Methods Accepted: Visa, Master Card, American Express, and Discover. We can also accept a Money Order or Cashiers Check.
We stand by what we sell!
Your complete satisfaction is our number one priority. Need to return something? Just send it back within 30 days of receiving your package, and we’ll refund your money. NO RMA number or return authorization is required. If you received a return label in your package, simply follow the directions on the label. If you have any questions or concerns about your order, please feel free to email us at firstname.lastname@example.org or call 614.475.1111.
- Please include either a copy of your receipt or include any of your information so we can look up the order, an order number is welcome.
- You may return products via mail or bring them in to our retail location.
- ALL RETURNS MUST BE SHIPPED AT PURCHASERS EXPENSE. If the return is the result of a SURPLUS WORLD error, we’ll refund return shipping costs.
Guidelines for acceptable returns
- All returns must be in new condition, with all tags attached and original manufacturer’s packaging intact. Shoes without the original shoe box cannot be accepted.
- The return or exchange must take place within 30 days from the ship date of the item(s).
- Due to safety and legal concerns, we cannot accept returns on the following items: climbing equipment, any used or surplus items, sale items, night vision, books or manuals, weapons of any kind, and Airsoft guns.
- Used or laundered items cannot be returned.
- Any item(s) that cannot be returned will be shipped back to the consumer without refund.
- Footwear must include its original box. Please do not apply postage directly to shoe boxes when returning footwear.
- Please note: if your original order included a shipping charge, we cannot refund the shipping.
Send your return to the following address:
2590 Morse Road
Columbus, Ohio 43231
To return an item to our Surplus World location
- Be sure to bring your receipt when returning or exchanging items at one of our retail locations.
- Please note that CLEARANCE and/or SALE ITEMS purchased in-store/online may not be returned.
- Click here for Surplus World store location, hours, and contact information.
We do not accept exchanges online. If you’d like to exchange your purchase for another item, please return your original purchase and create a new order for the replacement item. If you have questions, you may email us at email@example.com or call 614-475-1111. We will be more than happy to help assist you with this.
Surplus World offers a 30-day warranty on most items we sell. There are products, however that are exclusively warrantied by the manufactures; i.e. our Airsoft Guns and accessories. Please call or email us for any/all warranty questions and we will be happy to answer your questions. Please understand, the last thing we want to do is inconvenience our customers by having them send product to the manufacturer on their own, but on a few occasions, it must be. For warranty or repair issues, please contact us at firstname.lastname@example.org or 614.475.1111.
Please try on your footwear and make sure it fits exactly the way you need it to. Once footwear is creased or worn outside, it cannot be returned or exchanged. If footwear is damaged, soiled, or showing any wear, they will not be accepted for return or exchange. Surplus World offers a 30-day warranty; however each boot manufacturer can offer a longer warranty period, which the individual consumer is required to deal with the manufacturer of the boot.
Defective merchandise must be returned within 20 days of receipt of goods and Surplus World should be notified of the return. All claims for merchandised lost and/or damaged in transit must be made to the delivering carrier. Damaged or unsealed cartons must be noted from carrier.
Please contact us at 614.475.1111 with any question/concerns about above policies as we are happy to help explain to you and assist you. Surplus World does not reimburse any freight charges associated with a return/exchange. RETURNS THAT DON’T FOLLOW OUR POLICY GUIDELINES WILL INCUR A 15% RESTOCK FEE. NO REFUNDS ON IN STORE SALES. EXCHANGES ONLY.
Currently offering FREE SHIPPING for all orders inside the United States over $20.
Please note shipping charges are only an approximation and variables due exist that may alter shipping charge.
Same Day shipping available for all orders submitted before 2pm est. Except National Holidays, International Customers, and weekends.
No credit card information is ever stored in our website. All credit card transactions are highly and encrypted through our merchant processor and gateway. Our site hosting and security are constantly monitored to deter any hacking attempts. In the event of a security breach our site will be instantly locked down to stop any further purchases until resolved.
We take the security of our customers information seriously and want you to enjoy your online shopping experience!